Frequently Asked Questions

Absolutely not! That’s the magic of the handpan and the tongue drum: every note is tuned to a harmonic scale. No matter how you play, the result always sounds melodious. It’s simply impossible to play a wrong note. Thousands of complete beginners have started out with our instruments and are already playing with genuine joy on their very first day.

If you’re just discovering this world of sound, the tongue drum is the perfect place to start: compact, affordable, and ready to play right away. If you’d like to dive straight into the handpan experience, the Kurd scale (D minor) is the most popular choice—its melancholic and enchanting tones suit all playing styles. Don’t hesitate to contact us for a personalized consultation!

The handpan is played with the hands and produces a rich, deep, and resonant sound. It is a larger instrument (50–60 cm) with long sustain and complex overtones. The tongue drum is played with the fingers or mallets, is more compact (20–35 cm), more affordable, and produces a soft, crystalline sound. Both are excellent for meditation and relaxation.

Each instrument is tuned by hand by skilled craftsmen and undergoes rigorous quality control before shipping. We partner with renowned workshops that use high-quality nitrided steel for our handpans—ensuring a consistent tone, rich sustain, and long-lasting durability. Our average rating of 4.9/5 from over 2 , 000 customers speaks to our commitment to quality.

Our mission is to make the handpan accessible to everyone. By working directly with our partner workshops and cutting out the middleman, we keep costs down without ever compromising on quality. While some retailers charge markups of 300–500%, we are committed to fair pricing so that as many people as possible can enjoy these extraordinary instruments.

Care is simple: Wipe down your handpan regularly with a soft cloth and apply a thin layer of protective oil every 2–3 weeks (included with your order). Avoid prolonged exposure to moisture and direct sunlight. Store it in the protective bag when you’re not playing it. With these simple steps, your instrument will last for decades.

We ship your order within 24 to 48 business hours after receiving payment.

Estimated delivery times:
• Germany: 3 to 5 business days
• Austria, Switzerland: 4 to 7 business days
• Rest of Europe: 5 to 10 business days
• International: 7 to 15 business days

A tracking number will be sent to you via email as soon as the package has been shipped—for real-time tracking of your shipment.

Yes! Shipping is completely free within the European Union for orders totaling €800 or more.

Since nearly all of our handpans exceed this amount, you automatically qualify for free shipping on most of our instruments.

Your instrument will be carefully packed in a reinforced cardboard box with full foam padding to ensure it arrives in perfect condition.

Of course. Every instrument is packed in premium, multi-layered packaging: a protective case, cushioning foam, and reinforced cardboard. We know how valuable these instruments are, and we handle every shipment with the utmost care. Should any issues arise during delivery (which is extremely rare), we will immediately send you a replacement instrument.

Yes! We ship throughout Europe (Germany, Austria, Switzerland, France, Belgium, Spain, Italy, etc.). Shipping costs and delivery times vary depending on the destination country.

We accept a wide range of payment methods for your convenience:

Credit cards: Visa, Mastercard, American Express
Express payment: Shop Pay, Apple Pay, Google Pay, PayPal
Payment in 3 installments at no extra charge: via Alma or Klarna directly at checkout
Bank transfer: available upon request

All payments are 100% secure and encrypted (SSL). You can order with confidence.

Simple and free! When checking out, select the Alma or Klarna option to pay in 3 interest-free installments.

Example: For a handpan priced at €900, you pay 3 × €300 (monthly direct debit).

Terms and conditions:
• No additional fees — 0% interest
• Instant decision at checkout
• First installment due immediately, the following after 30 and 60 days
• Available for all orders

Your instrument will be shipped after the first installment is confirmed.

100% secure. Our store is hosted on Shopify, the world’s leading e-commerce platform, which features 256-bit SSL encryption and Level 1 PCI-DSS compliance. Your banking information is never stored on our servers. In addition, you benefit from buyer protection through your bank and PayPal.

No problem! You have 30 days to try out your instrument at home. If you’re not satisfied with it (which is very rare), just contact us—we’ll arrange for a free return and a full refund. No questions asked, no explanation needed. Your complete satisfaction is our goal.

All of our instruments are covered by a manufacturer's warranty. In the event of a manufacturing defect or tuning issue, we will replace or repair your instrument free of charge. This warranty supplements the statutory 2-year warranty of conformity.

1. Contact us via email or chat.
2. We’ll send you a prepaid return label.
3. Return the instrument in its original packaging.
4. Full refund within 5 business days of receipt.
It’s that simple. No hassles, no hidden costs.

The handpan is considered one of the best instruments for meditation and relaxation. Its natural harmonic frequencies induce a state of deep calm, promote concentration, and reduce stress. Many yoga teachers, therapists, and sound therapy practitioners use our instruments in their sessions.

For therapeutic purposes, we recommend handpans in the Kurd (D minor) or Amara scales, known for their soothing and enveloping sounds. Tongue drums in major scales are also excellent for creating a joyful and lighthearted atmosphere. Please contact us for a personalized consultation tailored to your practice.