Frequently asked questions

Handpans are made for melodic, intuitive playing. Tongue drums are especially easy to play, with a gentle sound. Kalimbas are compact, easy to learn and ideal for travel. The sound samples on the product pages will help you choose.

No. Our instruments are intuitive to play. Start with a few notes and simple rhythms, and a harmonious sound comes together quickly.

What matters is how the sound feels to you. Lower tunings usually sound calm and warm, higher tunings clearer and livelier. Listen to the sound samples of each model, ideally with headphones.

Every instrument is packed with shock protection so it travels safely. You'll receive the tracking link directly by email or text message within 1 to 3 working days of your order.

We currently deliver Australia-wide. The estimated delivery date is shown on each product page. It can vary by product and delivery address. Once your order has been dispatched, you can track it at any time.

You'll see the secure payment methods available for your shipping address right at checkout.

Our returns and refunds policy explains the return window, conditions and process. If you have any questions, our customer service team is happy to help.

Keep your instrument somewhere dry, avoid extreme temperature changes and clean it with a soft, dry cloth. Never use harsh cleaning products on a handpan.

Send us a short description and, if you can, a recording of the sound. We'll look into it and recommend the right next step.